OSSCO: One-stop service center for OFWs

For the benefit of current and prospective Overseas Filipino Workers, the Department of Labor and Employment (DOLE) launched a one-stop shop where government services concerning OFWs are made more accessible.

Dubbed OSSCO or "One-Stop Service Center for OFWs", the center is located at the ground floor of the Philippine Overseas Employment Administration office along Ortigas Avenue. Regular office hours are from 8:00 a.m. to 5:00 p.m., Monday to Friday.

Labor Secretary Silvestre Bello III said OSSCO seeks to reduce transportation expenses of OFWs and shorten the processing time of their documents.

Aside from making available to OFWs information on their respective programs and services and responding to queries of clients, the various government offices’ services to OFWs are as follows:

Department of Foreign Affairs (DFA)
  • Passport Services
  • Passport Validity Extension for Balik-Manggagawa (vacationing Workers)
Overseas Welfare Workers Administration (OWWA)
Processing of OWWA Membership/Renewal of Membership
Technical Education and Skills Development (TESDA)
  •  Assistance for Competency Assessment
  • Verification of Certificates and Special Order
  • Assistance for Replacement of National Certificates (NC)/ Certificates of Competency (COC)
  • Training Assistance and Scholarship Program
Professional Regulation Commission (PRC)
Issuance of Professional License
Maritime Industry Authority (MARINA)
Issuance/ Revalidation of Seaman’s Book
 Home Development Mutual Fund (HDMF)
Processing of Pag-ibig Membership
 Philippine Health Insurance Corporation (PHIC)
  •  Payment of Philhealth Contribution
  • Member registration and updating
 Social Security System (SSS)
  • Registration and Membership Data Amendment
  • Acceptance of Loan and Benefits Claim Applications
  • Loan Verification and Status
  • UMID Capturing and Card Releasing
  • Response to Queries

 Philippine Statistics Authority (PSA)
  • Certificate of Live Birth
  • Certificate of Marriage
  • Certificate of Death
  • Certificate of No Marriage (CENOMAR)
 Bureau of Immigration (BI)
Departure Clearance Information
 National Bureau of Investigation (NBI)
Issuance of NBI Clearance
 Commission on Higher Education (CHED)
Verification and Authentication of School Credentials
 Tourism Infrastructure and Enterprise Zone Authority (TIEZA)
  • Travel Tax Payment
  • Processing of Travel Tax Exemption and Reduced Travel Tax
  • Response to Queries
 Philippine Overseas Employment Administration (POEA)
  • Documentation of Workers (Landbased and Seabased)
  • Documentation of Workers-On-Leave/Balik-Manggagawa
  • Registration of Landbased Worker-Applicants
  • Verification/Certification of OFW Records
  • Provision of Legal Assistance
  • Response to Queries